Cherry Hub Pty Ltd ABN 61 642 144 992 (“CHUB”) provides a wide variety of products and services via our websites and applications, including, but not limited to, compliance tools, gamification products and CRM/communication tools. This website www.cherryhub.com.au is owned and operated by CHUB.
We are committed to complying with Australian Privacy laws and the Spam Act.
Primarily, we use personal information for the provision of our Services. Not all of the information collected and held by us will be personal information.
Collection of Information
We collect personal information to enable us to provide our Services. We also collect a broad range of non-personal information. Some of the information we collect includes:
We do not ordinarily record phone calls: however, if we do, we will let you know at the commencement of the call and give you an opportunity to opt-out of having the call recorded.
We may collect this information directly from you when you use our Services.
If you provide data to us which includes the personal information of another individual, you must first obtain consent from that person. By providing that information to us, you represent that you have obtained such consent.
We collect information on our own behalf and on behalf of others. Where we collect information on behalf of others, such as our customers and partners, we require that they comply with Australian privacy laws.
We may engage third parties to provide services to us, such as our software and technology providers and related managed service providers, which may include collecting and processing personal information on our behalf. We require that such third parties comply with Australian privacy laws.
We may also collect your personal information from our customers or partners, including, for example, data from marketing opt-in lists and consumer surveys. Our customers and partners may provide us with your personal information so that we may provide them with our Services, such as marketing services, games or compliance tools.
Use and Disclosure
To the extent that CHUB obtains your personal information, it may use it to:
We may disclose information about you to:
We may also use or disclose information about you where we have obtained your consent, or where we have obtained the information from another party for a specified purpose, or as required by relevant laws, statutes, regulations, codes and external payment systems.
Where you provide information to us, you consent to use and disclosure of that information in accordance with this Policy.
Where you have access to the personal information of someone else by virtue of the products and or services we supply you, your use of this information must be in accordance with the rules contained in the terms and conditions of your contract with us, which may be amended from time to time.
When we provide personal information to our customers and subscribers as part of a product or service offered by us, we require them to comply with the Privacy Act.
Websites and Apps
We are committed to ensuring the security of our Websites and Apps, and we incorporate security practices and procedures which we consider are consistent with Australian industry standards. CHUB will take reasonable technical and organisational precautions to prevent the loss, misuse or alteration of your personal information.
Each time you visit our Websites, web servers may collect certain information including your IP address, the date, time and duration of your visit and the pages, documents and services accessed. We use these non-personalised statistics about the use of our Websites to continually improve our Websites and customer service.
We may also use (and may engage third parties to use) this information to help improve and tailor our Websites, and to select advertisements that may be displayed to you on our Websites.
Our Websites may contain links to the websites of third parties. If you access those third-party websites, they may collect information about you. You will need to contact them to ascertain their privacy standards. We are not responsible for the conduct of the operators of third-party websites.
Most web browsers are set to accept cookies but you may configure your browser not to accept them. If you set your browser to reject cookies you may not be able to make full use of our Websites.
We cannot guarantee the security of information transmitted over the internet. We recommend that you take all necessary precautions to protect your personal information while you are online, including installing appropriate operating system updates, browser updates, virus protection software and firewall software.
Credit card details
If you provide us with your credit card details for payment of products and services, we will only use that information for the purpose of processing your payment, which includes disclosing the information to our third-party credit card gateway provider. Information relating to electronic transactions entered into via our Websites or Apps will be protected by encryption technology.
Access and Correction
We take reasonable steps to ensure that all personal information about you that we collect, use or disclose is accurate.
If you have submitted details about yourself to us, you may request access to or a copy of the personal information that we hold about you by contacting our Privacy Officer (contact details below). You may also request correction of your personal information that we hold. Before providing you with access to the personal information that we hold about you, we may require that you first provide us with documentary evidence verifying your identity. Subject to us being satisfied with such verifying documents, we will only decline an access or correction request in circumstances prescribed by the Privacy Act. If complying with your request for access requires considerable time and expense on our part, we may charge you a reasonable fee for providing you with the information.
If we do refuse your access or correction request, we will provide you with written reasons for our decision and, in the case of a request for correction, we will include a statement with your personal information about the requested correction (if you askus to do so).
If, at any time, you do not wish to receive marketing correspondence or email newsletters from us, please use the “unsubscribe” form provided or advise our Privacy Officer, and we will cease future correspondence and, if requested, remove your personal information from our marketing database.
We will only collect sensitive information about you with your consent (unless we are otherwise allowed or required by law to collect that information). The Privacy Act defines “sensitive information’ to include information about, for example, your health, your race or ethnic origin and religious beliefs.
How to make a complaint
We will acknowledge your complaint as soon as we can after receipt of your complaint. We will let you know if we need any further information from you to resolve your complaint.
We aim to resolve complaints as quickly as possible. We strive to resolve complaints within five business days but some complaints take longer to resolve. If your complaint is taking longer to consider, we will let you know what is happening and a date by which you can reasonably expect a response.
If you are not satisfied with our response, you may complain to the Office of the Australian Information Commissioner by calling them at 1300 363 992, online at www.oaic.com.au or writing to the Office of the Australian Information Commissioner, GPO Box 5218, Sydney NSW 2001.
Cherry Hub Pty Ltd
Level 35, Tower One,
100 Barangaroo Avenue,
Sydney, NSW, 2000
Please provide us with your full name, address and contact number when contacting our Privacy Officer.
This Policy is effective as of July 2021.