Capture responsible gambling & AML/CTF reporting anywhere

ClubsNSW has endorsed Cherrycheck® as a leading digital incident register solution for clubs to assist them in complying with the Club Gaming Code of Practice.

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Published by ClubLife

Cherrycheck® is the only real-time mobile interface able to capture RSG and AML/CTF reporting anywhere. It enables the quick and easy logging of incidents, observations and conversations, automating the Gaming Incident Register and protecting venues from compliance breaches while supporting the Club Gaming Code of Practice. It has been designed to ease the burden of compliance, manage risk and reinforce advanced staff training.

Cherrycheck® was developed in response to the draft Gambling Harm Minimisation Bill in 2020, which called for staff to actively monitor, record and report problematic behaviour and provide access to counselling services or exclusion if required. Additionally, the recent Royal Commissions were scathing in their criticism of both the Crown and Star Casinos for having policies without any process or systems to ensure staff could efficiently and effectively deliver the outcomes of the policy.

The developers of Cherrycheck® understood the challenges venue staff faced in being able to capture and report important information in a timely manner and saw the need for clubs to have access to a digital tool that addressed the requirements of the Bill and subsequently also the Club Gaming Code of Practice.

Under the Code, clubs are required to check on the welfare of players displaying indicators of problem gambling and to offer them support where appropriate. Interactions with players showing signs of distress are required to be recorded in an Incident Register.

The Cherrycheck® app provides proactive risk management via any smartphone. Available on a modular basis, the app’s features can extend to AML/CTF and also integrate with facial recognition technologies. This allows issues to be escalated to staff members who are best placed to deal with them and alleviates the reliance on email notifications that can delay action.

Through a collaboration with ClubsNSW, a free version of Cherrycheck® has been made available to all member clubs. Known as Cherrycheck® LITE, this version of the app can be used on iOS, Android and PC Web Browsers. Each venue can establish club login details for single or multi-venues, with the ability to control staff security access via a Super Admin role.

The LITE version allows the capture, recording and reporting of Configurable Responsible Service of Gaming Incidents.

ClubsNSW has encouraged clubs to try out the Cherrycheck® LITE app, though there are no requirements under the Code to do so. However, having most clubs use the same electronic gambling incident register will assist ClubsNSW in providing data to regulators to demonstrate the effectiveness of the Code.

Close to 100 clubs have already taken up the Cherrycheck® LITE offer, with many also opting for the Cherrycheck® PRO version, which includes full system integration for RSG and AML/CTF Modules.

The Cherrycheck®/ClubsNSW offer has two options:

1. Nil monthly fees — a one-off $200 data set-up fee
2. Nil monthly fees — club self-set-up.

Option 1 is recommended so your venue has the benefit of working with solution and data experts to ensure a smooth set up and a premium operational experience.

To accept the Cherrycheck®ClubsNSW Offer, the process is as follows:

1. Club completes the Cherrycheck® LITE order form here
2. Club will be redirected to an electronic order form with terms and conditions to use the software and execute electronically
3. After signing, and pre-approval, the club will be provided a link to register
4. Once the registration is complete, the club will be provided with the links to download the app
5. Club to upload gaming machine data (recommended to get Cherryhub® assistance here)
6. Club invites staff users to use the app.

On acceptance of the offer, clubs can be up and running within one to two weeks.

The Cherrycheck® app is available in the following versions:

• Responsible Service of Gambling (RSG) – LITE (as provided in collaboration with ClubsNSW)
• Responsible Service of Gambling (RSG) – RPO full version
• AML/CTF Module – inclusive of collection of KYC information.

The modules can be provided as standalone units, or fully integrated back into gaming machine and patron software systems.

For more information about each of the Cherrycheck® modules and the full range of Cherryhub® products, visit cherryhub.com.au or call 1300 944 140.